SHIPPING POLICY
All orders for read-to-ship units are shipped out within 24-48 hours of placing them. All custom orders will be shipped WITHIN 3-5 BUSINESS DAYS. The extra time taken for custom wigs is to create the perfect piece for each client, including customizing the lace, hairline and cap size to fit your stated measurements.
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We offer free shipping across all states in Lagos Nigeria for all packages 1kg and under. A shipment notification will be sent to you via email/text once your package has left us. Delivery timeline varies depending on your location and are subject to change at any time due to a change in weather, business holidays, wrong address/contact given, etc.
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Delivery within Lagos State, Nigeria: 1-2 business days
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Doorstep delivery to other states within Nigeria: 3-5 business days.
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Delivery to the rest of the world: 5-8 working days depending on your preferred shipping method (standard, express, or expedited shipping)
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Side Note: For all packages sent out of Nigeria, the customer is liable for any charges incurred by customs in his/her own country. Such charges will be borne by the customer.
RETURN, REFUND & EXCHANGE POLICY
At TSA Hair Extensions & Services, we maintain a very high level of quality assurance. All of our products go through a VERY rigorous inspection process to ensure you are receiving only the best quality possible. Due to the nature of our products and in accordance to health & sanitary regulations, all sales are FINAL and no refunds will be issued under any circumstances.
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DAMAGED/DEFECTIVE/INCORRECT ITEMS
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Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via email:thestylistamara@gmail.com. Once we receive your request, we will be in contact with you to address and resolve the issue. We're bummed if you're not 100% satisfied with the items you received, and we gladly & expeditiously resolve this within 3 business days.