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What is the order processing time for ready-to-ship units?All ready to ships (R2S) units can be found on the "Ready to Ship Units" page on our website. All orders for units on this page are processed and shipped out after the usual 24 hours of order confirmation. All our R2S units are made in a size 'M' (medium) as a standard measurement, which usually has a great fit on 70% of our clients (refer to size chart in the description section of the unit). If your wig cap size is smaller/bigger than the size stated, please state this in the extra information section as you are placing your order. An additional 48 working hours is required for your wig to be adjusted in size before shipping out. Our customer support team will reach out to you via email, WhatsApp and phone call with the information provided while placing your order, for updates on your order. A shipment notification will be sent to you as soon as your order ships from us to you.
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What is the order processing time for custom units?All custom units are processed and shipped out after 3-5 business days of placing your order. You can follow up with our customer support team via WhatsApp (+2349131647510), Instagram DM (@tsahair.co) or email (thestylistamara@gmail.com) A shipment notification will be sent to you as soon as your order ships from us to you.
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What are your shipping timelines?We partner with Uber, Sendbox, DHL, FedEx & Aramex to deliver your packages swiftly and safely to your preferred location. Shipping within Lagos, Nigeria: 1-2 business days Shipping to states outside Lagos: 3-5 business days Shipping to the rest of the world: 5-8 business days Weekends and holidays do not count as business days or shipping days.
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